COVID-19
-
Analytics
2024 Anti-Fraud Technology Benchmarking Report New survey report by ACFE and SAS
In collaboration with ACFE, we unveil global organizations’ tech strategies in the relentless fight against fraud. Building on our 2019…
Read More » -
Artificial Intelligence
Shep Hyken: 2024 Achieving Customer Amazement/State of Customer Service/CX Report
Learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center. Our eBook Next-Gen Cloud…
Read More » -
Finance
Cumpliendo con IFRS 9
El cumplimiento de la nueva normativa IFRS 9 supone un enorme reto para las instituciones financieras, ya que requiere gran…
Read More » -
Artificial Intelligence
Inteligencia Artificial y Machine Learning para evitar el fraude de identidad
Aprovechando el poder de la inteligencia artificial, el aprendizaje automático y el análisis avanzado de datos, las compañías pueden identificar…
Read More » -
Artificial Intelligence
La inteligencia Artificial y el análisis avanzado más rápido del mercado
En un entorno con tanta oferta de soluciones de Inteligencia Artificial y Machine Learning, SAS pidió a The Futurum Group…
Read More » -
cyber security
/Understanding%20Today%E2%80%99s%20Threat%20Actors%20-%20Insights%20from%20Incident%20Responders%20and%20Tips%20for%20Protecting%20Your%20Organization-1.png "Understanding Today’s Threat Actors")
Understanding Today’s Threat Actors
Cyberattacks are becoming increasingly sophisticated, often evading traditional security measures. This Fortinet white paper reveals the tactics threat actors use…
Read More » -
cyber security
Outbreak Alerts Annual Report 2023
In 2023, the threat landscape intensified, with cybercriminals launching a barrage of sophisticated attacks. This FortiGuard Labs report provides a…
Read More » -
Artificial Intelligence
5 Ways AI Can Transform Your CX
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is…
Read More » -
Customer Relationship Management
How long hold times affect your customer experience
Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for…
Read More » -
Customer Relationship Management
Long live customer service!
Happy employees make for happy customers. Take the first step to creating a strong customer experience with our latest eBook.…
Read More »