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CX TRENDS: 1st Edition- Customer service insights in the GenAI era

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44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues.

Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single AI-powered platform. See the top five latest CX trends.